Are there any countries you don't deliver to because of COVID-19 or other restrictions? (Updated November 17th 2023)
We don’t ship to some countries because of legal restrictions or shipping carrier limitations.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- The Gaza Strip region in Palestine
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities.
Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries or some regions of these countries (last updated on Nov 17, 2023):
- Afghanistan
- Belarus
- Greece
- Israel
- Italy
- Laos
- Macao
- Mexico
- Myanmar
- Niue
- Russia
- Sudan
- Syria
- Ukraine
- Yemen
What methods of payment do you accept?
We accept payments using Visa, MasterCard, American Express and almost many other debit and credit cards via Stripe.
We also offer payments via PayPal and for those looking to Buy Now & Pay Later, you can use PayPal Credit & PayPal Pay Later (PayPal Credit subject to approval by PayPal for those outside of the United States and not by us)
You can also use popular payment methods to spread costs such as Klarna, PayPal Credit when you check out using Stripe.
For those with Apple or Samsung devices, we also offer Apple Pay and Google Checkout
Why is my order taking long to dispatch?
We print on demand so we try our best to get orders out in the order they arrive. We have a quality control process which we try our best to ensure is always 100% so this can often take time to deal with. Our fulfilment time is 2-7 working days (this does not including shipping time). If it's taking longer than expected then please contact us so we can identify the issue.
My order hasn't arrived!
Wait a day or two. Our delivery is only estimated dates and not a guarantee.
If your order hasn't arrived within 14-21 days of shipping notification, contact us as soon as possible so we can track it down. As we no longer handle our shipping from our office, we need to track down the your order through our fulfilment centre and delivery specialists.
What is your delivery time and how is it estimated?
Estimated Fulfilment + Estimated Shipping = Estimated Delivery Time
We try to fulfil orders within 2-5 business days for non-apparel and 2-7 business days for apparel orders. We factor in current order volumes and our capacity, although the shipping time is based on historical data. The estimated delivery time is not a guarantee as at times issues such as products being out of stock or shipping related delays such as service disruptions may occur.
Do you deliver orders to a PO Box?
In order to ensure a smooth delivery, we recommend using a physical address as only national postal services are able to deliver to PO Boxes but some of our products are too large to be accepted by them for delivery.
There is an issue with my order!
Contact us as soon as possible if there is an issue so we can rectify it with either a free replacement, a refund or an exchange (subject to review).
Can I get a refund or exchange?
As previously mentioned, we can provide a refund if there is a major issue, other issues will be subject to store credit and an exchange can be provided but you will have to pay for return shipping as we currently cannot provide this service (we are working on this)
I see there is a giveaway, what else can I win?
We do a giveaway for everyone whether or not you have signed up to our emails or follow us on our social media pages. We have email exclusive giveaways, discount codes and offers such as Buy 1 Get 1 Free so sign up to them and don't miss out.
How can I support you?
Although we are a small business that has grown in the last few years, without you shopping from us we wouldn't be able to continue providing you with amazing clothes featuring fantastic designs you wouldn't get any where else.
If you would like to continue supporting us, click on our Subscribe button.
How do gift cards purchased on Gift Up! work?
In order to use Gift Up! gift cards on our store, your basket total must be of the gift card amount or more which does not include the delivery charge.
A gift card amount that I would like to purchase isn't available, how do I request it?
At the moment, we only offer a £20, £30 or £50 gift card however if there is an amount that you would to purchase, you can request it through our contact page or via social media.
Do you have a GDPR?
At Skull Crushed Clothing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).
Information We CollectWe collect personal information when you use our website, make a purchase, or communicate with us. The types of personal information we may collect include:
- Your name, email address, postal address, and phone number
- Payment information, such as credit card details
- Purchase history and preferences
- Demographic information, such as age and gender
- Information you provide to us through customer surveys and feedback
We use your personal information for the following purposes:
- To fulfill your orders and provide customer service
- To process payments and prevent fraud
- To personalize your shopping experience and provide you with product recommendations
- To communicate with you about your orders and promotions
- To conduct research and analyze website usage
- To comply with legal obligations
We do not sell your personal information to third parties. However, we may share your information with third-party service providers who assist us in providing our services, such as payment processors and shipping providers. We may also share your information with law enforcement agencies or other government bodies if required by law.
Cookies and TrackingWe use cookies and similar technologies to collect information about your browsing behavior on our website. This information is used to personalize your shopping experience and improve our website's performance. You can control the use of cookies through your web browser settings.
Your RightsUnder GDPR, you have the following rights regarding your personal information:
- The right to access your personal information and receive a copy of it
- The right to request that we correct any inaccuracies in your personal information
- The right to request that we delete your personal information
- The right to object to the processing of your personal information
- The right to withdraw your consent for the processing of your personal information
To exercise these rights, please contact us using the information below.
SecurityWe take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. We use secure servers and implement industry-standard security measures to protect your information.
Changes to this Privacy PolicyWe may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any changes.
Contact UsIf you have any questions about this Privacy Policy or our privacy practices, please contact us at [email protected].